Warning: 500 Errors when using 1and1 Hosting

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ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Mon, 2008-03-10 21:46

It seems that 1and1 hosting have made a configuration change to their servers which could result in a blank WPG2 page or a 500 internal error.

Unfortunately 1and1 refuse to supply the apache error_log which could help us understand what is directly causing the 500 internal errors so in the hope of gleaming some information about what is going on, please post your 1and1 issues in this thread..

EDIT: Anyone wanting to leave 1and1 and signup with Dreamhost, enter WPG2 for the Promo Code to get $50 off the initial Hosting Bill
EDIT: I have whipped up a guide helping others migrating away from 1and1
____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
alecmyers

Joined: 2006-08-01
Posts: 4342
Posted: Tue, 2008-03-11 00:02

Still seems to work well for plain Gallery installs though, and they are faster than Hostmonster, in my experience.
 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Tue, 2008-03-11 00:08
alecmyers wrote:
Still seems to work well for plain Gallery installs though, and they are faster than Hostmonster, in my experience.

The issue is not in the hosting of Gallery2 but in the refusal to supply the log to help out the many posters who are struggling with 500 errors. IMHO supplying an error log is a very trivial request and I cannot recall any host I ever been with that would not routinely supply you with this information.

____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
ssphillips

Joined: 2007-01-15
Posts: 44
Posted: Wed, 2008-03-12 22:47

I continue to struggle with prior problems to my WPG2 installation, but in addition the entire thing is now FU'd as a result of 1and1's recent "upgrades". While searching their FAQ's I discovered this page with instructions to create my own error log from a PHP script.

http://faq.1and1.com/miscellaneous/15.html

I followed the instructions and inserted this in main.php. After navigating to Plugins in the Gallery2 Site Admin (and getting the expected 500 Internal Server Error) I copied the following info out of the newly created errors.csv file. Does the following information help anyone to figure out the problem:

*************** Begin errors.csv ***************

"12 Mar 2008 18:37:33","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%83^834^8342AFE8%%PeerList.tpl.php:
5","(Notice) Undefined index: item"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%83^834^8342AFE8%%PeerList.tpl.php:
5","(Notice) Undefined index: windowSize"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: forItem"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: showCloud"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: blocks"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: repeatBlock"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: maxSize"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: itemId"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: link"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: linkTarget"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: useDefaults"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showHeading"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showTitle"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showDate"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showViews"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showOwner"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: permissions"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: checkBlocks"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: checkPhotoBlocks"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: forItem"
"12 Mar 2008 18:37:34","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: showCloud"
"12 Mar 2008 18:37:38","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:37:38","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:37:43","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:37:43","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:37:49","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:37:49","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:37:53","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:37:53","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:37:57","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:37:57","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:38:02","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:38:02","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:38:12","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:38:12","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:38:16","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:38:16","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:38:23","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%83^834^8342AFE8%%PeerList.tpl.php:
5","(Notice) Undefined index: item"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%83^834^8342AFE8%%PeerList.tpl.php:
5","(Notice) Undefined index: windowSize"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: forItem"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: showCloud"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: blocks"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: repeatBlock"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: maxSize"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: itemId"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: link"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: linkTarget"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: useDefaults"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showHeading"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showTitle"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showDate"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showViews"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%A3^A3E^A3E218EA%%ImageBlock.tpl.php:
5","(Notice) Undefined index: showOwner"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: permissions"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: checkBlocks"
"12 Mar 2008 18:38:24","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: checkPhotoBlocks"
"12 Mar 2008 18:38:25","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: forItem"
"12 Mar 2008 18:38:25","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: showCloud"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%5A^5A3^5A33504B%%Navigator.tpl.php:
5","(Notice) Undefined index: prefix"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%5A^5A3^5A33504B%%Navigator.tpl.php:
5","(Notice) Undefined index: suffix"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: forItem"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php:
5","(Notice) Undefined index: showCloud"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3B^3B1^3B1A61A2%%ItemLinks.tpl.php:
20","(Notice) Undefined index: options"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%5A^5A3^5A33504B%%Navigator.tpl.php:
5","(Notice) Undefined index: prefix"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%5A^5A3^5A33504B%%Navigator.tpl.php:
5","(Notice) Undefined index: suffix"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: permissions"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: checkBlocks"
"12 Mar 2008 18:38:29","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%EF^EFB^EFB895FB%%EmergencyEditItemLink.tpl.php:
5","(Notice) Undefined index: checkAlbumBlocks"
"12 Mar 2008 18:38:32","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:38:32","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"
"12 Mar 2008 18:38:41","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%55^55E^55E14245%%SystemLinks.tpl.php:
5","(Notice) Undefined index: separator"
"12 Mar 2008 18:38:41","/homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%CD^CD7^CD714190%%SiteAdmin.tpl.php:
7","(Notice) Undefined index: enctype"

*************** End errors.csv ***************

As an aside, I only get this problem with the URL Rewrite module installed. When I manually delete this module, the problem goes away. Of course WPG2 still doesn't work, but my Gallery2 behaves more normally. I suspect that there may be some interaction between module and the way 1and1's servers are configured...

Please help!

Thanks, Sean
 
alecmyers

Joined: 2006-08-01
Posts: 4342
Posted: Wed, 2008-03-12 23:05

I'm sad to say that after singing the praises of 1and1, I'm now getting 500 errors when trying to access my Gallery plugin admin page :-(

Although they claim to have opened a support ticket I've not heard anything after 24 hours. I'll post here if I get a resolution.
 
ssphillips

Joined: 2007-01-15
Posts: 44
Posted: Thu, 2008-03-13 00:11

I hear you on that one Alec. They have provided good service and been relatively cheap for me for years, but this issue may be the final straw that drives me over the edge to Dreamhost. I looked at their packages today and I have to say they look amazing! I wonder if they will port all my sites over for me so i don't have to reconfigure the databases etc. myself??
 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Thu, 2008-03-13 01:42

Interesting debug log.. Unfortunately it is again just a php error log, not the apache error log which will fully list the actual error although I cam concerned at some of the php index errors.. This is what is frustrating, without that log I cannot see what the error is..

____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
Lentil

Joined: 2007-04-06
Posts: 19
Posted: Thu, 2008-03-13 03:52

I'm seeing a similar problem (my php log excerpt is below). What's odd, is the only page that fails to load is the main.php (with no options). If I use a fully qualified link into some other portion of the gallery, the pages load as expected.

For example:
http://www.theschierers.net/gallery results in the 500: Internal Server Error
but
http://www.theschierers.net/gallery/v/Trips_Travel/2008/Colorado/Denver2Rifle/ loads as expected (well except for the broken thumbnails, but that's a separate issue).

[12-Mar-2008 23:41:14] PHP Notice:  Undefined index:  showCloud in /homepages/33/d189848214/htdocs/gallery_data/smarty/templates_c/%%3189557915/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php on line 19
[12-Mar-2008 23:41:14] PHP Notice:  Undefined index:  showCloud in /homepages/33/d189848214/htdocs/gallery_data/smarty/templates_c/%%3189557915/%%E4^E45^E45EDFBC%%KeywordLinks.tpl.php on line 24

I can even get to the maintenance pages... as long as I don't try to enter the main album.

---
Gallery version = 2.2.4 core 1.2.0.6
PHP version = 4.4.8 cgi
Webserver = Apache/1.3.34 Ben-SSL/1.55
Database = mysqlt 4.0.27-max-log, lock.system=flock
Toolkits = Exif, NetPBM, LinkItemToolkit, Thumbnail, Gd, Getid3, SquareThumb
Acceleration = full/900, none/0
Operating system = Linux infong 2.4 #1 SMP Wed Sep 26 00:19:50 CEST 2007 i686 GNU/Linux
Default theme = matrix
gettext = enabled
Locale = en_US
Browser = Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
Rows in GalleryAccessMap table = 126
Rows in GalleryAccessSubscriberMap table = 1754
Rows in GalleryUser table = 20
Rows in GalleryItem table = 1748
Rows in GalleryAlbumItem table = 108
Rows in GalleryCacheMap table = 87

 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Thu, 2008-03-13 06:06

I noticed a lot of people are using the Gallery2 rewrite plugin. If you turn it off, do you still get the 500 errors??

____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
ssphillips

Joined: 2007-01-15
Posts: 44
Posted: Thu, 2008-03-13 06:23

Well I can't "turn it off", because I can't get to the plugins page, but if I delete it then the 500 errors stop. But in that case I can't activate WPG2 either.
 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Thu, 2008-03-13 10:30

You cannot get into the WPG2 Gallery2 Rewrite tab and turn it off at this point??

____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
Lentil

Joined: 2007-04-06
Posts: 19
Posted: Thu, 2008-03-13 12:24

Deactivating the URL Rewrite plugin had no obvious effect.

ssphillips: Can you get to your gallery if you attempt to access a sub-album directly or is this unique to my problems? I noticed this because the images and thumbnails on my blog (Wordpress) were still working. I do not use WPG2 because it seemed to cause more trouble than it was worth (which might, in hindsight be 1and1's fault).

My trouble ticket with 1and1 has not been "elevated". We'll see what that gets me.
 
ssphillips

Joined: 2007-01-15
Posts: 44
Posted: Thu, 2008-03-13 15:56

I can't get into any part of WPG2. I can get to my Gallery2 galleries and admin panel no problem, but if I try to go to plugins within Gallery2 then I get a 500 server error, IFF the URL rewrite plugin is installed. If I manually remove the Rewrite plugin then I can access all parts of Gallery2, but can't activate WPG2.

FYI, here is the response I got from 1and1 when I requested the Apache Error log, again:

*************

Regarding your query about accessing the Apache Error Logs, we're afraid
that we can't provide you the information because your package is a
shared hosting package because the log that we can only provide your is
the FTP logs.

*************

I have sent back a snarky reply and will begin looking into Dreamhost.

SP
 
ssphillips

Joined: 2007-01-15
Posts: 44
Posted: Thu, 2008-03-13 16:31

So I tried using the automatic plugin downloader to get and install the newest version of URL Rewrite. I have error logging activated and got the following errors while installing URL Rewrite. Does this mean anything?

Error (ERROR_PLATFORM_FAILURE) : Integrity check failed for '/homepages/35/d122510705/htdocs/louiseandsean.com/gallery2/modules/rewrite/po/af.po'.

* in modules/core/classes/GalleryRepository.class at line 739 (gallerycoreapi::error)
* in modules/core/AdminRepositoryDownload.inc at line 312 (galleryrepository::verifypackageintegrity)
* in ??? at line 0 (adminrepositorydownloadcontroller::performdownloadandinstallation)
* in modules/core/classes/GalleryTemplateAdapter.class at line 915
* in /homepages/35/d122510705/htdocs/g2data/smarty/templates_c/%%1641124446/%%3A^3A8^3A818B59%%theme.tpl.php at line 59 (gallerytemplateadapter::trailer)
* in lib/smarty/Smarty.class.php at line 1258
* in modules/core/classes/GallerySmarty.class at line 61 (smarty::fetch)
* in modules/core/classes/GalleryTemplate.class at line 209 (gallerysmarty::fetch)
* in main.php at line 486 (gallerytemplate::display)
* in main.php at line 100
* in main.php at line 89
 
ssphillips

Joined: 2007-01-15
Posts: 44
Posted: Thu, 2008-03-13 17:32

Greg, do you have one of those $97 promo codes for Dreamhost? I would love to send some love your way for all the love you've sent our way...

SP
 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Thu, 2008-03-13 21:47

Unfortunately DH have limited the Promo discount to $50 but I have created a Promo Code (WPG2) which will get you $50 off :-)

Enjoy

____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
pnaw10

Joined: 2008-03-17
Posts: 4
Posted: Mon, 2008-03-17 04:19

Having similar problems... also using 1and1, and I wish I had visited this forum before I tried troubleshooting it on my own. I was actually using the older version of WPG2. So, I upgraded to the newer version.

Now I've got an entirely new problem. After not being able to get it to work the first time, I deleted both the plugin and the WPG2 "page" it created.
Since then, I've been able to reinstall the plugin, but it does NOT re-create the actual WPG2 page. How come? What do I need to do in order to completely wipe the WPG2 installation so I can reinstall it as if it were never installed before? Obviously, simply deleting the wpg2 directory (within wp-plugins) isn't quite cutting it if the WPG2 "page" isn't being regenerated when I reinstall the plugin.

I'm pretty happy with 1and1, and I'm not a "hardcore" blogger/designer, so I'm not upset enough to go through the entire process of relocating my website and two domains to an entirely different provider, just to get this to work properly. One shouldn't have to switch web providers just because one plugin or program doesn't work. I'm more likely to just find another way to organize my photos rather than switching providers.

1and1 customers, we need to band together to get 1and1 to give us the information ozgreg needs to figure this mess out.
Alecmeyers and Lentil, you both mentioned submitting trouble tickets with 1and1. How exactly did you do that, and what did you ask?
I'd like to submit a ticket of my own -- hopefully if enough people do, they'll finally cave and we can all move on with our lives, without having to switch providers.
 
pnaw10

Joined: 2008-03-17
Posts: 4
Posted: Mon, 2008-03-17 04:30

Hoping this might help... two FAQ pages from 1and1's website regarding Error 500 messages:

http://faq.1and1.com/scripting_languages_supported/php/5.html wrote:
Error 500 while executing PHP scripts.
The following may be the reasons:

Incorrect permissions: Make sure the script has execute permissions.
Owner: Read, Write, Execute
Group: -
Other: Read, Execute
(705)
You can set the permissions by making an FTP connection. Right click the file and
select Permissions. Here you can set the permissions.

OR

If you have SSH access, then follow FAQ: How to change the file permissions

Syntax Errors: Execute your script on command prompt to check for syntax
errors.

Make a connection to your webspace via ssh and execute the script with the command
myShell:~> php4 hello.php

Note: SSH access is not available in all packages.

Sadly, my package doesn't include SSH access. Anyone else?

This second one likely isn't relevant, but I'm including it since it was the only other one that specifically mentioned Error 500 in the title.

http://faq.1and1.com/scripting_languages_supported/perl/6.html wrote:
Error 500 (Internal Server error) when executing Perl scripts.

Please check the following:

1. Set the implementing rights for "user" (705 or 755).
2. The first line in the Script must read # !/usr/bin/perl
3. Please add a backslash before '@'-indications (e.g. in E-Mail addresses)
This is necessary, since the '@'-indication is reserved by arrays in Perl for the
names.
4. Make sure you have the following line in your script to run them on a browser.
"Content-type: text/plain\n\n";

Finally use our Perl Syntax Checker by following the FAQ:
Perl Syntax Checker

I realize it's all PHP, but I included this perl one in case maybe something here somehow plays into the PHP solution as well.
 
ssphillips

Joined: 2007-01-15
Posts: 44
Posted: Mon, 2008-03-17 04:51

You should be able to change the permissions using an FTP program (eg. CuteFTP), so not having SSH access should not limit you.

Having said that, I doubt that is your problem. I had a laundry list of problems with my Wordpress, Gallery2, and WPG2 installations while still with 1and1, and every single one of those problems evaporated when I moved to DreamHost. And I didn't have to make any changes to my configurations, rather the default configuration at DreamHost is setup properly to work with blogging and content management software... I think changing hosts is far easier than installing a new content management system.

As far as how the support ticket system works, the simple answer is that it doesn't. I exchanged almost tow dozen emails with support over a two day period and they mostly just told me I couldn't have the information that I needed and pointed me repeatedly to the same FAQ's that they had previously pointed me to, which did not resolve my problem. I decided I was barking up the wrong tree and simply moved my hosting to a new provider. Changing hosts is really not that hard or time consuming either.

Good luck whatever you decide.
 
alecmyers

Joined: 2006-08-01
Posts: 4342
Posted: Mon, 2008-03-17 08:46
pnaw10 wrote:
Alecmeyers and Lentil, you both mentioned submitting trouble tickets with 1and1. How exactly did you do that, and what did you ask?

I asked them what was causing the new 500 error on a page that was working fine previously.

I've heard nothing since, and I'm in the process of moving to a VPS product from a different provider. Shame, but that seems to be the answer.
 
dj-3plet

Joined: 2005-03-12
Posts: 70
Posted: Mon, 2008-03-17 11:33

i was getting error 500 on my 1and1 WP/wpg2 install. i recursively changed file attributes of /wpg2 plugin files to 755. that worked for a short time with the following debug message:

Quote:
WordPress database error: [Lost connection to MySQL server during query]
SELECT post_id, meta_key, meta_value FROM wp_postmeta WHERE post_id IN(84,83,74,72,70,71,69,68,67,63) ORDER BY post_id, meta_key

WordPress database error: [MySQL server has gone away]
SELECT DISTINCT YEAR(post_date) AS `year`, MONTH(post_date) AS `month`, count(ID) as posts FROM wp_posts WHERE post_type = 'post' AND post_status = 'publish' GROUP BY YEAR(post_date), MONTH(post_date) ORDER BY post_date DESC

after a couple of refreshes, it went back to error 500. maybe this is helpful?
 
Lentil

Joined: 2007-04-06
Posts: 19
Posted: Mon, 2008-03-17 12:20
Quote:
Alecmeyers and Lentil, you both mentioned submitting trouble tickets with 1and1. How exactly did you do that, and what did you ask?
I'd like to submit a ticket of my own -- hopefully if enough people do, they'll finally cave and we can all move on with our lives, without having to switch providers.

I called the 1-800 number (actually it was 866 or 877 or something) and spoke with a heavily accented human. The first call they simply ran a 'diagnostic program' and asked me to check it again in three hours. Not surprisingly, this did nothing, so I called back later that night. They have now "elevated" my issue, but I haven't heard anything since.

I'm sort-of in the same mode you are, I just can't justify doubling (or tripling) my expenses for what is essentially a family website, until I've exhausted all possibilities.

 
alecmyers

Joined: 2006-08-01
Posts: 4342
Posted: Mon, 2008-03-17 12:47

I've just spoken with their telephone support in the UK (fairly obviously not in the UK, judging by the accent) and I was told:

  • the ticket has already been 'escalated'
  • there's no resolution yet and it's still in the work pool
  • It's been 5 days since it was opened
  • there is no online access to the ticketing system

Not sure it's worth any more phone calls, tbh.
 
Sportrait
Sportrait's picture

Joined: 2008-03-17
Posts: 6
Posted: Mon, 2008-03-17 17:17

Add me to the list of people having this problem.

I've been complaining to 1and1 for a week now - since the 12th via daily email and phone calls. I've told them that this post exists and even sent them the link. I just got off the phone with another very polite and hard to understand young man. He tells me that he has escalated my problem to the "highest" level since I've been having this problem for a week. He also claims to know that there are others (you) that are having this same problem and because it worked before their upgrade they are working to solve the problem as quickly as possible. I can "rest assured" that the problem will be resolve as quickly as possible.

He did tell me one thing that was new and of value. He let me know that there is a complaints(at)1and1.com email address that I can tell about my problem. They are allowed to offer monetary reimbursement in the form of discounts for my "trouble". I'm sending an email to them right now and telling them that I want a month free for every day I've been broken. Maybe they'll feel the pressure if we all make the same demand.

I really don't want to leave 1and1. All in all they've done what they were supposed to especially for the price but if this doesn't get fixed soon I'll be forced to leave.

Sportrait.

 
Sportrait
Sportrait's picture

Joined: 2008-03-17
Posts: 6
Posted: Mon, 2008-03-17 17:36

OMG! I can't believe it!

I made the post above - went to my email to send my complaint to 1and1 and there was an email that said "Kindly check you site at this moment. We have just fixed your site at these moment you called. Kindly try to check it in your end. "

Well, I'll be damned - it is working. Please check your sites too. Maybe it was a system wide problem. Of course, there was not discussion of what the problem was but what the hell. Do I really care?

I think I'll still complain, maybe I'll get a discount or something.

Sportrait
 
Sportrait
Sportrait's picture

Joined: 2008-03-17
Posts: 6
Posted: Mon, 2008-03-17 17:47

Classic!! It has stopped working now...I'm getting the 500 errors again. Damn!
 
dj-3plet

Joined: 2005-03-12
Posts: 70
Posted: Mon, 2008-03-17 17:48

its working for me! good job. thanks for being a pest to them.
 
dj-3plet

Joined: 2005-03-12
Posts: 70
Posted: Mon, 2008-03-17 18:35

i spoke too soon. its back to error 500. :( it did work for a few fleeting moments, though.

after further testing, the problem seems to be worst while i'm logged into WP. when i log out, wpg2 and gallery2 work partially. sometimes i get error 500 and sometimes i get a partial page that includes the WP header, the gallery and part or none of the WP footer. in my configuration, the WP sidebar is included in the footer. not sure if that makes any difference or not.
 
dj-3plet

Joined: 2005-03-12
Posts: 70
Posted: Mon, 2008-03-17 18:38

whatever it is seems to be interfering with mysql.
 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Mon, 2008-03-17 21:38

Really wish I could help you all, it is actually painful watching this thread as it is very clear 1and1 have done something pretty major to the their hosting environments. I also sent an email into 1and1 and never got a reply etc but at least they are working on it which is a step forward.. I will keep the $50 off hosting for Dreamhost just incase anyone else wants to migrate away..

____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
seventhought

Joined: 2008-03-19
Posts: 3
Posted: Wed, 2008-03-19 17:27

Add another one to the list. I joined this forum specifically because I too have been plagued with this wonderful 1&1 issue.

After a few days of being on the phone with their support staff I finally got to speak with a manager claiming they were the highest tier that was available. She assured me that the issue was being looked into by their admins because so many people (i.e. gallery users) have been having problems since the upgrade. I even asked for any information they could provide on their recent server upgrades, but couldn't understand whether or not they said they were going to email me the information. AHH!

Right now I'm looking into moving over to Dreamhost, I just have 4 domains that i'm not looking forward to migrate to another provider...
 
Sportrait
Sportrait's picture

Joined: 2008-03-17
Posts: 6
Posted: Thu, 2008-03-20 01:31

@ozgreg -

The idea of a host system that is reliable is obviously what I want but I just have a little home blog to let the out of town family keep up with what's going on - I don't even have google adds - just Gallery, Wordpress, and WPG2. It is hard for me to justify doubling my costs and I just paid for another 6 months in December. 1and1 has (until now) been working fine and as soon as I leave...they'll fix the problem. It always works that way for me. I appreciate your offer, really I do. I may eventually take you up on it but I feel like I need to give this some more time. Thanks.

@Everyone with this problem -

FWIW, and not that it will matter, but was able to sent an email directly to Andreas Gauger, 1&1 Chairman of the Board. Not that I've gotten an answer from him but I think he'll see the e-m. I was respectful and asked for his assistance (ala Clark Howard) to resolve this matter while making it clear that we (you, I, and he) are in this boat together and may be left with no choice but to move to another host (hear that ozgreg) if it isn't resolved soon. I explained that it did work, now it doesn't and we have seen it work for short periods of time and that means there is a solution available but that it's apparently not being permanently implemented. He may not give a damn, but as CEO he might.

I'll let you know if I here back from him.

 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Thu, 2008-03-20 02:21

The frustrating thing about this entire thread is the issue cannot be identified because 1&1 just will not release what just about any other webhosting firm provides access to, the apache error_log.. The problem is clearly some new apache configuration that 1&1 has implemented and either it will be resolved or people will continue to leave..
____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
pnaw10

Joined: 2008-03-17
Posts: 4
Posted: Thu, 2008-03-20 07:55

There's no doubt it's peculiar that 1and1 won't provide access to the error logs. (Not having ever done intense server administration, I don't know -- is it possible they won't release the logs because they're running multiple sites off the same server? Maybe giving out the logs would reveal "someone else's" information?)

But I have to join with Sportrait -- I'm in a similar situation where my two websites are mostly for a hobby. It's just not worth my time, money or hassle to transfer to a new provider, all because one plugin which -- while very nice -- at the end of the day, is non-essential. I'm considering just providing a link to the "actual" Gallery pages, as they are, even if they don't "match" the rest of my website. I cringe at the thought, but I cringe even more every time I pull out my wallet at the gas station or the supermarket. I also just recently "renewed" with 1and1 for another six months... so it would be wasteful for me to switch elsewhere at this point. (PS - We used to have Clark Howard on a station here, but they dropped him a few years ago... does he still start with "SIX minutes after the hourrrrr... and THIS... is... the Clark Howard Show..."?)

Ozgreg, I completely understand that it's impossible for you to figure out the error, when you can't see the error logs. I just hope this can be resolved when 1and1 finally releases those error logs and/or fixes the server issue that's causing this.
 
alecmyers

Joined: 2006-08-01
Posts: 4342
Posted: Thu, 2008-03-20 14:42
Quote:
all because one plugin

For some of us, the whole Gallery installation is fubar, I don't even use Wordpress but I can no longer access the plugins page of Gallery at all. Others are in the same position.
 
seventhought

Joined: 2008-03-19
Posts: 3
Posted: Thu, 2008-03-20 15:42

I don't know if anyone wants to take this route or not...but I was able to reinstall a fresh version of gallery2, and the plugin manager works again. It's a tedious task to bring over the g2data and database but it seems to have solved the problem for now.

I don't know if the server upgrades corrupted previously installed gallery's or what. Just thought I'd give my $0.02...
 
Sportrait
Sportrait's picture

Joined: 2008-03-17
Posts: 6
Posted: Thu, 2008-03-20 16:10

it's sorta working now.

In fact it was working just fine and then got excited and I dorked up a page-slug (shouldn't have messed with it) and now only the front(main) page and WPG2 page are working. All the other pages are not working right.
Gallery2 works great on the WPG2 page but the other pages (even after deleting and re-adding them) are getting a security violation message.

It may be my own fault because first they told me I had a security violation and I did change some permissions...but it's ood because I don't even have any Gallery2 stuff on my "about" page...

Does anyone know what this error means? Can it be something I did or are they still having problems? It really seemed to be working until I messed with the page-slug... I'm sorry (with tail between legs)

Security Violation

The action you attempted is not permitted.

Back to the Gallery
Error Detail -
Error (ERROR_PERMISSION_DENIED)

* in modules/core/classes/GalleryView.class at line 168 (GalleryCoreApi::error)
* in main.php at line 318 (GalleryView::loadView)
* in main.php at line 94
* in modules/core/classes/GalleryEmbed.class at line 179
* in /homepages/10/xx/htdocs/wp-content/plugins/wpg2/wpg2template.inc at line 71 (GalleryEmbed::handleRequest)
* in ??? at line 0
* in /homepages/10/xx/htdocs/wp-includes/plugin.php at line 164
* in /homepages/10/xx/htdocs/wp-includes/template-loader.php at line 3
* in /homepages/10/xx/htdocs/wp-blog-header.php at line 21
* in /homepages/10/xx/htdocs/index.php at line 4

System Information
Gallery version 2.2.4
PHP version 5.2.5 cgi
Webserver Apache/1.3.34 Ben-SSL/1.55
Database mysqlt 5.0.51-log
Toolkits Thumbnail, SquareThumb, NetPBM, Gd
Operating system Linux infong 2.4 #1 SMP Tue May 23 17:47:33 CEST 2006 i686 unknown
Browser Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
 
mawpicblog

Joined: 2008-03-13
Posts: 6
Posted: Thu, 2008-03-20 18:19

I have written to the complaints e-mail address. I wanted to state my specific problem, and the workaround I've used, because I've not heard it described exactly like I'm seeing it.

The images I've already inserted into posts work fine. But, when I click the WPG2 button to insert a photo into a post, that's when I get the dreaded:

"Error 500 - Internal server error

An internal server error has occured!
Please try again later."

I don't see any other negative impact on my blog or my Gallery2 installation. It sounds like others are experiencing more widespread difficulties.

My workaround: if I copy the code used on a post created before this problem started, and substitute the names of the photos I want to use, then the new post displays the thumbnail just fine and clicking it pulls it up in Lightbox, functioning exactly as it did prior to this problem starting. Obviously, this is a very kludgy workaround, but it works, for those stuck using Gallery2 images in Wordpress with 1and1.com (until you get fed up and leave).

For now, I've fallen back to using the PhotoPress plugin to insert my images into my posts. It's very good, except for the album management portion, but I never used it much.

I, too, have always had good experience with 1and1.com and do not want to leave. If it were a matter of hurting my business, I would have jumped ship by now, but I want to wait a little longer to see if they can fix this. I have two WordPress blogs, a personal homepage, and my Gallery2 online albums on my 1and1.com shared hosting account. The Gallery2 is the newest piece, but I got enough of a taste of WPG2's functionality that I might consider switching hosts if 1and1 doesn't pull its head out soon.
 
designtech11

Joined: 2008-03-20
Posts: 1
Posted: Thu, 2008-03-20 20:46

I had this issue the past few days when striving to add a plugin to the Gallery 2 using the extra selections on the plugin page. When searching for regulated plugins, the search went fine. However, when I added the option to search for non-stable plugins, I received the 500 server error.

That said, I did find a resolution to fix this plugin page that I hadn't seen posted here and figured I would share with others. Here's what I did:

-Go to your website address with the following string to access a support page:
http://yourwebsitename/gallery/lib/support/
(For those newbies, be sure that 'yourwebsitename' includes the .com, .net or whatever domain suffix you use.)
-Login to this support page following the instructions and password
-Click on Cache Maintenance
-Be sure the 'Downloadable Plugin Cache' checkbox is marked (all others dont have to be for the plugin issue)
-Click 'Clear Cache'

This worked for me, and now, instead of getting external plugins using the gallery plugin page, I download and install the plugins manually using an ftp client.

HTH,
Timo
 
seventhought

Joined: 2008-03-19
Posts: 3
Posted: Thu, 2008-03-20 21:23

Tried what you said designtech....worked GREAT! Thanks for taking the time to post this!
 
Sportrait
Sportrait's picture

Joined: 2008-03-17
Posts: 6
Posted: Thu, 2008-03-20 22:53

I seem to be working and stable at this point...I don't know why it went out to lunch.

I got this email from 1and1:

Your site at http://www.xxxxxxxxx.net/wpg2 should now be working at this
time. We have modified the .htaccess to use php5 as opposed to php4, as
this is much better with memory usage.

I don't know what they did to my .htaccess file exactly but it seems to work now. I'll keep messing WPG2 it and let you know if it continues to work.

I'd like to think that my email to Andreas Gauger, 1&1 Chairman of the Board was the clincher for this resolution (and in my own mind it will continue to do so) but it was probably just something that took some bonehead A+ certified Linux admin a three weeks to find!

Cheers!
 
archshrk
archshrk's picture

Joined: 2005-04-29
Posts: 45
Posted: Fri, 2008-03-21 13:22

They may have followed these instructions from http://www.thecodecave.com/article206

Just put the following line in your .htaccess file:

AddType x-mapp-php5 .php
AddHandler x-mapp-php5 .php

And your done! Your site is now running under PHP5.

P.S. I did this on my sites and it worked. It caused problems prior to the latest 1and1 upgrades.

-
www.archshrk.com
www.photojulia.com
 
alecmyers

Joined: 2006-08-01
Posts: 4342
Posted: Fri, 2008-03-21 14:11
archshrk wrote:
They may have followed these instructions from http://www.thecodecave.com/article206

Just put the following line in your .htaccess file:

AddType x-mapp-php5 .php
AddHandler x-mapp-php5 .php

And your done! Your site is now running under PHP5.

That seems to have fixed my problem too - thanks!
 
ozgreg
ozgreg's picture

Joined: 2003-10-18
Posts: 1378
Posted: Fri, 2008-03-21 23:34

Glad you guys have it working..

____________________________________
Wordpress / Gallery2 (WPG2) Plugin, , WPG2 Documentation, WPG2 Demo
 
Lentil

Joined: 2007-04-06
Posts: 19
Posted: Sat, 2008-03-22 13:52

Nice find!!

I added the two lines to the .htaccess file in my gallery directory and I seem to be up and running again. To review, I am using G2 and WP stand alone, not combined via the WPG2 plugin. The only pages that were failing to load were ones that were generated directly from main.php. The URL rewrite pages (/v/albumname/etc..) worked as expected.

If I remove these lines. Splat: 500 server error.

I'll keep an eye on it.

Attached for reference are the outputs of phpinfo() for the two different PHP versions. Not sure if there will be anything obvious in the setups that would cause one to work as desired and the other... well... to puke up little binary giblets.
 
jasonrn

Joined: 2008-03-09
Posts: 34
Posted: Sat, 2008-03-22 17:42

I added the lines and verified with phpinfo, and I am getting the following message on the validation page of WPG2: A fatal error has occurred. Script execution has been aborted

Jay
 
pnaw10

Joined: 2008-03-17
Posts: 4
Posted: Sun, 2008-03-23 09:20

UPDATE -- I fixed the original problem I had reported earlier in this space. Seems it was an option in the WPG2 config, which I had initially overlooked. I then had some other problems, but those were also just a matter of changing some config settings. Now I've got the entire setup running smoother than ever.

Rather than continue to confuse anyone, I've deleted my problem which originally appeared in this particular post. Thanks to everyone who pitched in on getting this entire mess straightened out!
 
dj-3plet

Joined: 2005-03-12
Posts: 70
Posted: Sat, 2008-03-22 22:36

working for me now. thanks for your help, guys.
 
EotS

Joined: 2008-03-22
Posts: 25
Posted: Sun, 2008-03-23 15:17

Could someone post a copy of what the .htaccess file should look like with the two lines added? I'm kind of new to this, so I didn't know exactly where to put them. After a few trial-and-error sessions, I got it working, but then at some point it stopped working and when I reopened the .htaccess file, it had been overwritten with the original content, with my two lines gone.

I'm using notepad to edit, but wonder about the ANSI vs UTF-8 issue. When I open the files in notepad, they are all crammed into one line with ascii characters where it looks like there should be a return. Do I need a different editor?
 
dj-3plet

Joined: 2005-03-12
Posts: 70
Posted: Sun, 2008-03-23 15:43

try notepad2. works great.

http://www.flos-freeware.ch/notepad2.html

posting an example .htaccess might not be helpful to you because they will probably all be different depending on your configuration. however, just open your own .htaccess, scroll to the bottom, hit enter a couple of times to so this addition will be on its own line and just paste those 2 lines in. save, upload and success.
 
mdlueck
mdlueck's picture

Joined: 2007-02-23
Posts: 115
Posted: Mon, 2008-03-24 11:13
archshrk wrote:
They may have followed these instructions from http://www.thecodecave.com/article206

Just put the following line in your .htaccess file:

AddType x-mapp-php5 .php
AddHandler x-mapp-php5 .php

Yes this, and since they run PHP as a CGI, a PHP.INI file is used to configure PHP when it is run as a CGI (as opposed to PHP settings in the .htaccess file). Following is a thread where I first discovered this detail, and the resulting PHP.INI is at the end of the thread. We are running both Drupal and Gallery, so "One PHP.INI file suits both." Drop it in the directory that is the root of your web site.

PHP as CGI, Suggested entries and dirs for custom PHP.INI
http://gallery.menalto.com/node/68598
 
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